Below FAQ are some common concerns of our customers before purchasing the items, if you have other questions, please just send it to: support@polynesian.co
Q What should you do if you still have not received your order from Polynesian Print?
AIf you have not received your order yet, please check the estimated delivery time mentioned on your order confirmation email. If the delivery time has passed and you still haven't received your order, please reach out to us at support@polynesian.co or visit our "Contact Us" page. Our customer support team will investigate the matter and provide you with an update on the status of your order.
Q How can I contact Polynesian Print's customer support team regarding my order?
AYou can contact our customer support team by visiting our "Contact Us" page on our website or by emailing us at support@polynesian.co. Please provide your order number, the date of purchase, and any other relevant details, such as the shipping address or tracking number, if available. This information will help us locate your order and provide you with the necessary updates.
Q What information do I need to provide when contacting Polynesian Print's customer support team regarding my order?
AWhen you contact our customer support team regarding your order, please provide your order number, the date of purchase, and any other relevant details, such as the shipping address or tracking number, if available. This information will help us locate your order and provide you with the necessary updates.
Q Will I get a refund if my order from Polynesian Print does not arrive?
AIf your order from Polynesian Print does not arrive, you may be eligible for a refund. Please refer to our refund policy or contact our customer support team at support@polynesian.co to know more about the refund process.
Q Can I cancel my order from Polynesian Print if it has not been delivered?
AYes, you can cancel your order from Polynesian Print if it has not been delivered. However, please note that the cancellation policy may vary depending on the stage of production and shipment of the order. Please refer to our cancellation policy or contact our customer support team at support@polynesian.co to know more about the cancellation process.
Q Can I return a product I purchased from Polynesian Print?
AWe apologize, but we do not offer returns for personalized products as each item is specifically tailored to you. Please refer to our Return & Refund Policy at https://polynesian.co/return-refund-policy/ for more information.
Q What should I do if I am unsatisfied with the product I received from Polynesian Print?
AWe apologize for any dissatisfaction with your product. However, as each item is personalized, we cannot offer returns. If there was a mistake on our part, please contact us at support@polynesian.co and we will work to correct the issue.
Q Can I exchange a product I purchased from Polynesian Print?
AWe apologize, but we do not offer exchanges for personalized products as each item is specifically tailored to you. Please refer to our Return & Refund Policy at https://polynesian.co/return-refund-policy/ for more information.
Q What should I do if the product I received from Polynesian Print is damaged or defective?
AWe apologize for any damage or defects in your product. Please contact us at support@polynesian.co with your order number and a photo of the damage or defect. We will work with you to make things right.
Q Will I get a refund if I am unsatisfied with the product I received from Polynesian Print?
AWe apologize for any dissatisfaction with your product. However, as each item is personalized, we cannot offer returns. Please refer to our Return & Refund Policy at https://polynesian.co/return-refund-policy/ for more information on refunds. If there was a mistake on our part, please contact us at support@polynesian.co and we will work to correct the issue.
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